Job Description

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Macy’s Santaland Train Conductor is an ambassador of Santaland charged with helping to spread cheer and goodwill among This position is responsible for customer service, entertainment, and crowd control throughout the Macy’s Santaland attraction. This position is responsible for managing the operational flow of guests after they enter the attraction to board the Santaland Train and begin an interactive experience prior to entering Santaland. Performers must pass background checks and commit to potential work on evenings and weekends during the holiday season.

What You Will Do

• Customer Service
  • Welcome all Macy’s Santaland guests aboard the Santaland Express with consistent cheerful and holiday disposition
  • Answer questions from visitors in the attraction
  • Always maintain a cheerful, upbeat demeanor while working in the attraction in front of guests
  • Maintain secular conversations with guests
• Entertainment
  • Always be in Conductor costume or uniform (provided by Macy’s)
  • Always remain in character
  • Memorize and perform light scripted dialogue that pertains to the train car experience and journey to Santaland
  • Assist with loading guests into designated attraction area and firing attraction cues
  • Pose for photographs with guests
• Crowd Management

  • Assist with safely managing capacity of the train car experience and maintaining crowd entry to and exit from the train car

Skills You Will Need

Communication Skills: Knowledge of a second language helpful. Strong interpersonal and communication skills. Second language/ ASL a plus

Reasoning Ability: Must have the ability to work independently with minimal supervision. Must be able to multitask in a fast-paced environment. Present a professional image consistent with Macy's brand values

Other Skills: High level of positive energy required and strong improvisational skills required

Who You Are

• Candidates required to have theatrical, acting and/or performance arts experience.
• Exceptional customer service skills required
• Prolonged standing and walking required in this role
• Able to work a flexible schedule and available to work retail hours which may include day, evening, weekends and/or holidays

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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